Purchases
Refund, Cancellation, and Digital Delivery Policy
Effective: July 16, 2026
1. Scope
This policy applies to WireMagic purchases made directly from Yibi AI LLC through wiremagic.ai and Stripe Checkout. If you buy through a different authorized seller, that seller's refund and cancellation process may apply.
2. Digital delivery
WireMagic is a digitally delivered desktop application for macOS and Windows. After a successful payment, paid access is linked to the purchase email and becomes available through the WireMagic account and application after payment confirmation. Delivery is normally immediate, but fraud review, delayed payment methods, or a service interruption can delay activation.
We do not ship physical goods. Physical returns, return shipping, and exchanges are therefore not applicable.
3. Voluntary 7-day money-back guarantee
Your first direct purchase of a paid WireMagic plan is eligible for a full refund if you request it within 7 calendar days after the purchase date. This voluntary guarantee applies once per customer and account. Ordinary product use during the 7-day period does not disqualify the request.
The guarantee does not apply to renewals, upgrades, later add-ons, purchases previously refunded under the guarantee, or fraudulent or abusive use of the refund process. These exclusions do not limit rights that cannot be excluded by law.
4. How to request a refund
Email support@wiremagic.ai from the purchase email. Include the purchase date, plan, and enough information to identify the Stripe receipt. Do not send a card number or other sensitive payment credentials.
We aim to respond within 3 business days. Approved refunds are submitted to the original payment method. We normally submit an approved refund within 5 business days; your bank or payment provider may require additional time to display it.
5. Effect of a refund
A full refund ends the paid access associated with that purchase and revokes the related paid license or subscription access. Your local project files remain yours and can continue to be opened and edited under the then-current Free Basic rules.
Refunds are based on the amount actually paid. Promotional value, unused credits, and foreign-exchange differences have no separate cash value.
6. Subscription cancellation
Plus, Pro, and recurring add-on subscriptions renew automatically monthly or annually, according to the interval selected at Checkout, until canceled. You may cancel at any time from your WireMagic account or by emailing support@wiremagic.ai.
Cancellation takes effect at the end of the current paid billing period. You keep paid access until then and will not be charged for the next period. We do not normally provide prorated refunds for a partially used billing period or refunds for subscription renewals, except for duplicate charges, material delivery failures, or where required by law.
7. Delivery problems and duplicate charges
Contact us promptly if payment succeeded but paid access was not delivered, if you were charged more than once for the same purchase, or if the amount differs from the final Checkout total. We will investigate and, where appropriate, restore access, void the duplicate, or issue a refund.
8. Statutory consumer rights
This policy is an additional commercial promise and does not replace mandatory rights under applicable consumer law. Some consumers, including consumers in the European Union and United Kingdom, may have a 14-day statutory withdrawal right for certain distance contracts. For digital content and services supplied immediately, that right may be reduced or lost after the consumer expressly requests immediate performance and acknowledges the applicable effect on the withdrawal right.
Where mandatory law provides a longer period or a remedy for faulty, misdescribed, or unavailable digital content or services, that law controls.
9. Charge questions and disputes
If you do not recognize a charge, contact us so we can identify and resolve it quickly. Nothing in this policy limits your right to contact your card issuer or payment provider.
10. Contact
Yibi AI LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: support@wiremagic.ai